Florist Leamouth - Flower Delivery Terms and Conditions Overview

Online Flower Delivery Terms & Conditions for Florist Leamouth

Introduction

Welcome to Florist Leamouth's Terms and Conditions for online flower delivery. These terms and conditions govern all purchases made via our website for flower delivery within Leamouth and surrounding areas. Please take the time to read them thoroughly before placing your order. By accessing our website and placing an order, you agree to be bound by these terms and conditions, which are designed to protect both you and our business.

Order Process

Ordering your flowers online with Florist Leamouth is quick, safe and convenient. To place an order, simply select your desired bouquet or arrangement, add any special instructions, and proceed through the checkout process. You will be prompted to provide recipient details, delivery address, and preferred delivery date.

Upon completing your order, you will receive an automated email confirmation. This confirmation acknowledges receipt of your order but does not yet indicate acceptance. Orders are accepted only once payment has been authorised and the order has been reviewed. If, for any reason, your order cannot be fulfilled (for instance, due to stock availability or delivery constraints), you will be promptly contacted and offered an alternative or a full refund.

Our flower arrangements are handmade and crafted using fresh seasonal flowers. We endeavour to replicate the products shown as closely as possible, but substitutions may occasionally apply, particularly in the case of unavailable blooms. Any substitutions made will always be of equal or greater value and consistent with the style and colour palette chosen.

Delivery Information

Florist Leamouth delivers flowers across Leamouth and nearby areas. Please ensure that the recipient’s delivery address and contact details are correct and complete. We cannot be held responsible for non-delivery if incorrect address details are provided.

Our standard delivery times are available on checkout, and we strive to deliver your order as close as possible to the requested time and date. However, during peak periods or exceptional circumstances, delays may occur. If your order is time-sensitive or related to a specific event, please order in advance to avoid disappointment.

In the event that the recipient is unavailable at the time of delivery, our driver will attempt to leave the flowers in a safe location or with a neighbour, and a delivery note will be left advising of the arrangement. Alternatively, we may contact you or the recipient to rearrange delivery. We reserve the right to charge for redelivery if accurate instructions were not provided, or if a second attempt is required due to recipient unavailability.

Payments

We accept payment via major credit and debit cards, as detailed at checkout. All prices are listed in Pounds Sterling and include any applicable VAT, unless stated otherwise. Payment must be made in full at the time of ordering; orders will not be processed or dispatched until payment is confirmed.

Florist Leamouth uses secure and reputable payment gateways to ensure your card details and transaction are protected. We do not store your payment card information. Should there be any issue with your payment, our team will contact you to resolve the matter promptly.

Pricing and Availability

We make every effort to ensure the information and prices displayed on our website are accurate at the time of order. All products are subject to availability, and occasionally certain flowers or products may become unavailable without notice. In such circumstances, we will substitute with products of the same value and style or contact you for alternative solutions. All prices are subject to change without prior notice, but confirmed orders will not be affected.

Cancellations and Amendments

If you wish to cancel or amend your flower order, please contact us as soon as possible. Cancellations received at least 24 hours before the scheduled delivery date may qualify for a full refund. We regret that orders already dispatched or in preparation may not be eligible for cancellation or a full refund, particularly for same-day or next-day deliveries.

For amendments (such as a change of delivery address or message), we will endeavour to implement your request provided we receive sufficient notice before dispatch. Please note that during peak periods amendments may not always be possible in time for your original delivery slot.

Refunds and Returns

We take great pride in the quality and freshness of our flowers. If you are dissatisfied with your purchase for any reason, please contact us within 24 hours of delivery clearly stating your concern, and provide photographs if applicable. Depending on the situation, we may offer a replacement, refund, or other suitable remedy.

Due to the perishable nature of fresh flowers, returns are not always possible. Any agreed refunds will be processed to the original payment method within seven working days.

Our Liability

Florist Leamouth’s liability for any claim in relation to any order shall be limited to the purchase price of the goods supplied. We do not accept liability for indirect, consequential or special losses or damages arising out of any order, whether in contract, negligence, or otherwise.

We shall not be responsible for failure to perform or delay in performing any of our obligations if such failure or delay results from circumstances outside our reasonable control, including but not limited to acts of God, accidents, transport strikes, government action or adverse weather.

Nothing within these terms seeks to exclude or limit your statutory rights as a consumer, nor do we exclude or restrict our liability for death or personal injury resulting from our negligence.

Customer Obligations

When placing an order with Florist Leamouth, you confirm that all information provided is accurate and that you are at least 18 years of age. You are responsible for ensuring that all details (including the recipient’s name, address and requested delivery date) are complete and correct. We cannot accept responsibility for failed deliveries due to incorrect or incomplete information supplied by the customer.

Intellectual Property

All content included on the Florist Leamouth website, including logos, images, product descriptions and designs, remains the property of Florist Leamouth (or its licensors) and is protected by copyright and intellectual property laws. No material from our site may be copied, reproduced or used for commercial purposes without prior written consent.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Florist Leamouth is committed to protecting your privacy. Please refer to our separate Privacy Policy for details on how we use, store and protect your personal information in connection with your order and website usage.

Amendments to the Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page and will take effect immediately. Continued use of the website after any amendments signifies your acceptance of the updated terms.

General Information

These terms and conditions form the entire basis of any agreement reached between you and Florist Leamouth for the sale of goods. Should any provision be deemed invalid or unenforceable, the remaining terms shall remain in full force and effect.

For clarity, these terms apply to all customers using our online service for flower delivery to Leamouth and surrounding areas.

Contact Us

If you have any queries regarding these terms and conditions or require further clarification, please contact our customer service team via the details provided on our website. We are always here to help you enjoy a pleasant experience with Florist Leamouth.