Returns, Refunds and Complaints at Florist Leamouth

Our Commitment to Fresh Flowers in Leamouth

At Florist Leamouth, we take pride in delivering only the freshest flowers to our customers across Leamouth’s homes and businesses. As a trusted local florist, your satisfaction is our top priority. Every arrangement is hand-prepared with care and our signature fresh flowers guarantee, ensuring your blooms look and feel beautiful from the moment they arrive.

Damaged Flowers on Arrival

If your flowers arrive damaged or not looking their best, please accept our sincerest apologies. We understand how disappointing this can be and are here to help. To enable us to resolve the issue swiftly, we ask you to contact us within 24 hours of receiving your order. Our team will help you through the simple process of arranging a refund or a fresh replacement bouquet. When possible, a photograph of the damage can help us to improve our service and speed up your claim.

Our Freshness Window

Your satisfaction is assured by our Leamouth fresh flower guarantee. Our arrangements are prepared daily using market-fresh stems and are designed to remain fresh for a minimum of 5 days from the day of delivery, provided they are cared for according to the included instructions. If your blooms show signs of wilting or spoilage within this freshness window, let us know as soon as possible. We will assess your concerns and, if necessary, arrange for a suitable resolution.

Refunds and Replacements

Should your order not meet our freshness standard or arrives damaged, we offer you the choice of a full refund or a replacement bouquet. Replacements are prioritised and delivered at the earliest availability, ensuring minimal disruption. Refunds are returned via your original payment method after the issue is reviewed. If you wish to request a refund or replacement for any reason other than damage or freshness, please reach out to our team for personal assistance; we handle every request with care and fairness, taking your satisfaction seriously.

Complaints Process

We value your feedback and want your experience with Florist Leamouth to always be a pleasant one. If you are dissatisfied, we encourage you to notify us as soon as possible. Our complaints process is straightforward and confidential. Our team will confirm receipt of your concern, investigate the matter promptly, and work with you to find a satisfactory solution. All complaints are important to us and help improve our products and services for the Leamouth community.

Trusted Local Experience

Florist Leamouth is dedicated to serving the local area with passion and professionalism. Whether you’re sending a cheerful bouquet to a loved one or arranging floral displays for your office, you can rely on our guarantee of freshness, quality, and service. Thank you for supporting your local Leamouth florist, where your peace of mind always comes first.