Privacy Policy for Florist Leamouth Customers

Introduction

At Florist Leamouth, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, retain, and protect the information of all customers placing orders with Florist Leamouth in Leamouth and the surrounding districts. Our handling of your data is fully compliant with the European Union General Data Protection Regulation (GDPR).

Scope of this Policy

This Privacy Policy applies to all customers who place orders with Florist Leamouth for the delivery or collection of flowers within Leamouth and its surrounding districts. By accessing our services and submitting your information through our website, by phone, or in-person, you acknowledge and agree to the practices described here.

Personal Data Collected

We collect and process the following categories of personal data, depending on how you interact with us:

• Contact Information: Such as your name, delivery address, billing address, and other necessary delivery details.
• Communication Details: Any correspondence between you and Florist Leamouth, including notes regarding your order or requests.
• Transaction Data: Information regarding your payments and orders (such as order date and items purchased). Note: All payment card information is processed securely by third-party payment processors; we do not store your card details.
• Marketing Preferences: Choices you make regarding receiving marketing information from us.
• Recipient Data: Names and delivery addresses of recipients of your orders, if different from your own.

Lawful Basis for Processing

Florist Leamouth processes your personal data on the following lawful bases, as defined by GDPR:

• Performance of a Contract: When you make a purchase or request a service, the processing of your data is necessary for us to fulfil our contract with you (i.e., to deliver the flowers you have ordered).
• Legitimate Interests: We may process your data for legitimate business purposes, such as improving our services, customer support, fraud detection, or ensuring the security of our operations, provided your interests are not overridden.
• Compliance with Legal Obligations: We may process your information as required to meet local regulations or to respond to lawful government requests.
• Consent: In circumstances where we require your consent (for example, for sending you marketing emails or text messages), we will always seek your explicit permission. You can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders, including delivery and customer support.
• Handling payment processing and confirming transactions.
• Answering customer enquiries and requests.
• Sending updates about your order status.
• Providing information about our products and services, based on your marketing preferences.
• Improving our services and website functionality.
• Meeting our legal, tax, and regulatory obligations.

Retention of Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, or to resolve disputes and enforce our agreements. Typically, this means we will retain your order information and communication records for up to six years to satisfy tax and accounting requirements and to provide customer support for previous orders. After this period, your personal data will be securely deleted or anonymised.

Third-Party Processors

We may engage trusted third-party companies to perform functions and process data on our behalf, including payment processing, delivery fulfilment, IT hosting, analytics, and customer communications. Any such processors are carefully reviewed to ensure that they comply with GDPR requirements and are contractually obliged to handle your data securely and only for the specified purposes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Data shared with processors is strictly limited to what is required to deliver our services to you.

Your Rights as a Data Subject

As a customer of Florist Leamouth and a data subject under GDPR, you have the following rights:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can have inaccurate or incomplete data corrected.
• Right to Erasure: You may, in certain circumstances, request that your data be erased, subject to legal or contractual obligations.
• Right to Restrict Processing: You can request that we temporarily suspend processing of your data, for instance if you dispute its accuracy.
• Right to Data Portability: You may request your data in a structured, commonly used and machine-readable format.
• Right to Object: You have the right to object to processing for direct marketing or on grounds relating to your particular situation, except where processing is necessary for legal claims.
• Right to Withdraw Consent: If processing is based on your consent, you may withdraw your consent at any time.
• Right to Lodge a Complaint: You can lodge a complaint with a supervisory authority if you believe your rights have been infringed.

Data Security

We implement technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These include secure servers, data encryption where appropriate, access controls, and staff training on data protection.

Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our legal obligations or data processing practices. The latest version will always be available through our website or in store. Please review it regularly so you are aware of any updates.

Contact and Further Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our team through the contact forms or in writing at our store. We will respond to your queries as promptly as possible and fulfil all lawful requests.

This Privacy Policy is effective from the date of publication and applies to all orders placed with Florist Leamouth from Leamouth and surrounding districts.